Getting customers to review you online [VIDEO]

Published August 7, 2014 at 12:00 pm

Transcript

Wouldn’t you want to know what people are saying about a business before you spend your money there? If so, you’re not alone. Lots of consumers turn to online reviews to see what other customers think. They then use this information in their purchasing decision.

If you own a business or are in charge of marketing for one, customer reviews can help boost your visibility as well as your credibility, and should not be overlooked as part of your marketing strategy.

Reviews are also beneficial for companies with multiple locations. Since each one is a unique entity, customers may have different things to say.

You may be wondering how you can get people to review your business. Sometimes all it takes is asking them. The method you choose will depend on your product or service, but including a call to action after the transaction has taken place can prompt customers to go online and review your business.

Once the reviews start coming in, make sure to keep a close watch on what people are saying. Reviews give you a chance to interact with customers and build a positive relationship. Customer feedback can be a valuable tool in building a stronger business.